Master ServiceNow ITSM Essentials
 
Course Description
The Master ServiceNow ITSM Essentials course provides a clear, hands-on introduction to implementing, configuring, and managing IT Service Management processes within the ServiceNow platform. This training is designed for learners who want to build strong foundational skills in ServiceNow while understanding how ITSM workflows support real-world operational excellence.
 
Through guided instruction and platform demonstrations, you’ll gain practical experience with core ITSM applications, including Incident, Problem, Change, Knowledge, and Request Management. The course focuses on helping you confidently navigate the ServiceNow interface, configure essential components, and apply best practices that align with modern IT service delivery standards.
 
What You Will Learn
Core concepts of ServiceNow and the ITSM framework
Navigating the ServiceNow platform and administrative console
Configuring and managing Incident, Problem, and Change Management workflows
Creating service catalog items and automating request fulfillment
Implementing Knowledge Management for organizational improvement
Working with SLAs, notifications, and reporting tools
Understanding CMDB basics and its role in ITSM operations
Best practices for designing efficient IT service processes
Who This Course Is For
IT professionals transitioning into ServiceNow or ITSM roles
Administrators and analysts supporting ServiceNow environments
Learners preparing for ServiceNow ITSM certification paths
Anyone seeking practical ServiceNow skills for enterprise IT operations
 
Course Outcomes
By the end of the course, you will be able to navigate and configure key ITSM modules, design service workflows, manage tickets and service requests, and support operational performance—fully aligned with the objectives of the Master ServiceNow ITSM Essentials program.