IT Support and Troubleshooting
 
Course Description
The IT Support and Troubleshooting course provides a practical, hands-on foundation for diagnosing, resolving, and preventing common technology issues in professional IT environments. This training equips learners with the skills needed to support users, maintain systems, and troubleshoot hardware, software, network, and operating system problems efficiently.
 
Through real-world scenarios and guided problem-solving exercises, you’ll learn structured troubleshooting methodologies, effective communication techniques, and best practices for delivering reliable technical support in help desk and desktop support roles.
 
What You Will Learn
Core IT support principles and troubleshooting methodologies
Diagnosing and resolving hardware, software, and peripheral issues
Supporting operating systems, applications, and user environments
Network troubleshooting fundamentals, including connectivity and performance issues
Identifying and resolving common security and malware-related problems
Using diagnostic tools, logs, and system utilities
Documenting issues, solutions, and escalation procedures
Providing professional, customer-focused technical support
 
Who This Course Is For
Beginners entering IT support or help desk roles
IT professionals seeking to strengthen troubleshooting skills
Career changers exploring technical support pathways
Learners preparing for entry-level IT support or certification programs
 
Course Outcomes
By the end of this course, you will be able to troubleshoot common IT issues, support end users effectively, apply structured problem-solving techniques, and contribute confidently to IT operations—aligned with the goals of the IT Support and Troubleshooting program.