IBM IT Support Professional Certificate
 
Course Description
This course provides a structured foundation for delivering professional IT support in enterprise environments. Learners develop essential knowledge across hardware software networking operating systems and customer support practices required to resolve technical issues effectively. The course emphasizes systematic troubleshooting clear communication and service excellence aligned with organizational IT operations.
 
What You Will Learn
Understand core IT support concepts and responsibilities
Diagnose and resolve common hardware and software issues
Support operating systems and end user applications
Apply networking fundamentals for connectivity and access
Use troubleshooting methodologies to resolve incidents efficiently
Communicate technical information clearly to non technical users
 
Who This Course Is For
Individuals starting a career in IT support
Entry level IT technicians and service desk professionals
Career changers seeking foundational technical skills
Professionals preparing for enterprise IT support roles
 
Course Outcomes
Upon completion learners will be able to provide effective frontline IT support in professional environments. Participants will gain the skills needed to troubleshoot technical issues support users and contribute reliably to IT operations teams.