IBM IT Support Professional Certificate
 
Get ready for a lucrative Information Technology (IT) career signals use with our comprehensive program. Over three months, you'll build a solid foundation in IT essentials, networking, cybersecurity, and cloud computing, equipping you with the skills needed for the job market. No prior experience or degree is required to begin this journey.

In today's tech-driven world, virtually every organization relies on technology. IT Support professionals play a vital role in optimizing organizational efficiency by providing technical assistance. This can range from troubleshooting hardware and software issues to setting up networks and ensuring smooth operation. Exceptional customer service is at the core of IT Support, and you'll learn how to deliver it effectively.

Throughout the program, you'll acquire the latest skills and tools used by IT support professionals.IT support proves From hardware and software setup to technical support and troubleshooting; you'll gain hands-on experience in various areas. Additionally, you'll develop a strong foundation in cybersecurity, networking, cloud computing, and databases, preparing you for industry-standard CompTIA certification exams.

Upon completion, you'll have a portfolio showcasing your proficiency, a Professional Certificate from IBM to highlight your readiness for employment, and access to exclusive career support resources to assist you in your job search.

What you'll learn:

- Master practical skills and tools used by IT support professionals in real-world scenarios
- Gain expertise in hardware and software setup, configuration, and troubleshooting
- Develop a solid foundation in cybersecurity, networking, cloud computing, and databases
- Practice customer service and troubleshooting skills using ticketing systems and interactive exercises

Bundle Components:

Courses:

- Introduction Software Programming And Databases Course
- Introduction To Cloud Course
- Introduction To Cybersecurity Essentials Course
- Introduction To Hardware And Operating Systems Course
- Introduction To Networking And Storage Course
- Introduction To Technical Support Course
- Technical Support Case Studies

PDF Guides:

- Getting an IT Help Desk Job For Dummies
- A+ Guide to IT Technical Support Course Technology
- A+ Guide to IT Technical Support Hardware and Software
- A+ Guide to Software Course Technology
- CompTIA A+ Guide to IT Technical Support II
- CompTIA A+ Guide to IT Technical Support
- Windows 10 IT Pro Essentials Support Secrets
- Help Desk 100 Success Secrets - Helpdesk Need to Know
- The PC and Gadget Help Desk: A Do It Yourself Guide To Troubleshooting and Repairing
- The IT Support Handbook: A How-To Guide to Providing Effective Help and Support