Complete ServiceNow System Administration
 
Course Description
The Complete ServiceNow System Administration course provides a thorough, hands-on introduction to managing and maintaining the ServiceNow platform. This training is designed for administrators who want to build strong foundational skills in platform configuration, user management, data administration, automation, and system maintenance.
 
Through practical exercises and guided console work, you’ll learn how to configure core modules, manage permissions, administer data structures, support ITSM processes, and ensure a secure, high-performing ServiceNow environment. The course emphasizes real-world administrative tasks and best practices used across enterprise deployments.
 
What You Will Learn
Fundamentals of the ServiceNow platform and administrative roles
Managing users, groups, roles, and access control rules
Configuring forms, lists, tables, and data structures
Working with ServiceNow ITSM modules and core applications
Implementing automation using Flow Designer and administrative tools
Managing service catalog items and request workflows
Understanding CMDB basics, relationships, and configuration items
System maintenance, updates, performance monitoring, and troubleshooting
 
Who This Course Is For
New or aspiring ServiceNow system administrators
IT professionals transitioning into ServiceNow administration roles
Analysts and operations staff supporting ServiceNow environments
Learners preparing for ServiceNow Certified System Administrator (CSA) exam paths
 
Course Outcomes
By the end of this course, you will be able to configure, maintain, and administer ServiceNow environments effectively, manage users and data structures, support workflows, and apply best practices—fully aligned with the objectives of the Complete ServiceNow System Administration program.